Support
If you have any technical problems or questions please fill out the contact form below and our support team will help you as soon as possible. To handle your problem/requests right away it is very important that you provide your first and second name, order number and a short description of your problem.
Return process
For any returns or product issues please use the contact form below. For more information about our RMA (Return merchandise authorization) process please click here.
By selecting "Accept all", you give us permission to use the following services on our website: YouTube, Vimeo, ReCaptcha, "OSS Lieferland" Geo-Ip Service, Brevo, Google Analytics 4, Google Analytics (Universal Analytics), Google Ads Conversion Tracking. You can change the settings at any time (fingerprint icon in the bottom left corner). For further details, please see Individual configuration and our Privacy notice.
The settings you specify here are stored in the "local storage" of your device. The settings will be remembered for the next time you visit our online shop. You can change these settings at any time (fingerprint icon in the bottom left corner).
For more information on cookie lifetime and required essential cookies, please see the Privacy notice.
To view YouTube contents on this website, you need to consent to the transfer of data and storage of third-party cookies by YouTube (Google). This allows us to improve your user experience and to make our website better and more interesting. Without your consent, no data will be transferred to YouTube. However, you will also not be able to use the YouTube services on this website.
To view Vimeo contents on this website, you need to consent to the transfer of data and storage of third-party cookies by Vimeo.. This allows us to improve your user experience and to make our website better and more interesting. Without your consent, no data will be transferred to Vimeo. However, you will also not be able to use the Vimdeo services on this website.
To submit forms on this page, you need to consent to the transfer of data and storage of third-party cookies by Google. With your consent, reCAPTCHA, a Google service to avoid spam messages via contact forms, will be embedded. This service allows us to provide our customers with a safe way to contact us via online forms. At the same time, the service prevents spam bots from compromising our services. After you gave your permission, you might be asked to answer a security prompt to send the form. If you do not consent, unfortunately you cannot use the form. Please contact us in a different way.
The Geo-Ip service is used only to determine the country from which the user is visiting this site in order to automatically display country-specific tax rates and prices.
Country determination for country-specific tax rates]]
Processing company:ip2c.org
Terms of use: LinkTo send data to Brevo, you need to consent to the transfer of data and storage of third-party cookies by Brevo. This allows us to improve your user experience and to make our website better and more interesting.
Dies ist ein Webanalysedienst.
Erhobene Daten: anonymisierte IP Adresse, Datum und Uhrzeit des Besuchs, Nutzungsdaten, Klickpfad, App-Aktualisierungen, Browser Informationen, Geräte-Informationen, JavaScript-Support, Besuchte Seiten, Referrer URL, Standort-Informationen, Kaufaktivität, Widget-Interaktionen
Analyse
Processing company:Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4,IE
Terms of use: LinkDies ist ein Webanalysedienst.
Erhobene Daten: anonymisierte IP Adresse, Datum uns Uhrzeit des Besuchs, Nutzungsdaten, Klickpfad, App-Aktualisierungen, Browser Informationen, Geräte-Informationen, JavaScript-Support, Besuchte Seiten, Referrer URL, Standort-Informationen, Kaufaktivität, Widget-Interaktionen
Analyse
Processing company:Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4,IE
Terms of use: LinkMit dem Google Ads Conversion Tracking können wir unseren Werbeerfolg im Google Werbenetzwerk messen. Wir schalten Werbung im Google Werbenetzwerk, damit unsere Angebote besser gefunden werden. Wir versuchen dabei Werbung so optimal wie möglich zu gestalten. Auch um Werbekosten so gering wie möglich zu halten. Dies spiegelt sich in unseren Preisen wieder ;)
Erhobene Daten: zufallsgenerierte USER-ID
Marketing
Processing company:Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4,IE
Terms of use: LinkWould you like to see these contents? Activate the desired contents for one session only or allow the website to remember these settings. Once you have given your consent, the third-party data can be loaded. For this, third-party cookies might be stored on your device. You can change these settings at any time (fingerprint icon in the bottom left corner). For further details, please see the Privacy notice.