FAQ - frequently asked questions

I would like to be billed after the purchase, is that possible?

Yes, with a German delivery and billing address you can pay when ordering via Paypal invoice. All further information can be found here.

Can I also buy a product on installments?

This is also possible with a German delivery and billing address. Thanks to the terms we have negotiated with PayPal, we can offer you a 0 interest rate financing. Details can be found in the financing information on the product pages.

How long does the delivery take?

We ship goods that are in stock at the latest within 2 working days after receipt of your order. For goods that are not in stock, the product page indicates the longer delivery time. More information about our shipping options DHL and DHL Express can be found here. Please note that if you chose advance payment by bank transfer, the order will only be processed after receipt of payment.

Which products can you recommend to me?

We always strive to make the choice of the right product for you as easy as possible. That's why we offer different categories and product attributes to help you find the right product faster. In addition, you can get an even better overview using our videos and comparison charts. Alternatively, our customer support is available at +4964036099351. Answers to frequently asked questions can be found here.

How can I give away a product via the Mindtecstore?

If you want to give someone a gift, you can simply enter a different delivery address when ordering and the package goes directly to the desired recipient. Alternatively, you can give away one of our shop vouchers.

I have problems using my product. Where can I find help?

You will find a download area for each of our products in the respective product description, which also contains quick start guides and the manual in various languages. If the problem persists, our technical support is available for free at support@mindtecstore.com or +4964036099353.

My product is broken, what can I do?

If your product is defective, please follow the steps of our RMA process. We will try to find a solution for you as soon as possible. Please also note our terms and conditions on this topic.

What's up with the ClubMindtecstore?

Club Mindtecstore is our exclusive offering for customers who want to get even more out of their shopping experience. Thanks to the free registration you receive great additional offers around the Mindtecstore. To register, simply click here.