FAQ - frequently asked questions
I would like to be billed after the purchase, is that possible?
Yes, with a German delivery and billing address you can pay when ordering via Paypal invoice. All further information can be found here.
Can I also buy a product on installments?
This is also possible with a German delivery and billing address. Thanks to the terms we have negotiated with PayPal, we can offer you a 0 interest rate financing. Details can be found in the financing information on the product pages.
How long does the delivery take?
We ship goods that are in stock at the latest within 2 working days after receipt of your order. For goods that are not in stock, the product page indicates the longer delivery time. More information about our shipping options DHL and DHL Express can be found here. Please note that if you chose advance payment by bank transfer, the order will only be processed after receipt of payment.
Which products can you recommend to me?
We always strive to make the choice of the right product for you as easy as possible. That's why we offer different categories and product attributes to help you find the right product faster. In addition, you can get an even better overview using our videos and comparison charts. Alternatively, our customer support is available at +4964036099351. Answers to frequently asked questions can be found here.
How can I give away a product via the Mindtecstore?
If you want to give someone a gift, you can simply enter a different delivery address when ordering and the package goes directly to the desired recipient. Alternatively, you can give away one of our shop vouchers.
I have problems using my product. Where can I find help?
You will find a download area for each of our products in the respective product description, which also contains quick start guides and the manual in various languages. If the problem persists, our technical support is available for free at support@mindtecstore.com or +4964036099353.
My product is broken, what can I do?
If your product is defective, please follow the steps of our RMA process. We will try to find a solution for you as soon as possible. Please also note our terms and conditions on this topic.
What's up with the ClubMindtecstore?
Club Mindtecstore is our exclusive offering for customers who want to get even more out of their shopping experience. Thanks to the free registration you receive great additional offers around the Mindtecstore. To register, simply click here.
By selecting "Accept all", you give us permission to use the following services on our website: YouTube, Vimeo, ReCaptcha, Sendinblue, Google Analytics 4, Google Analytics (Universal Analytics), Google Ads Conversion Tracking. You can change the settings at any time (fingerprint icon in the bottom left corner). For further details, please see Individual configuration and our Privacy notice.
The settings you specify here are stored in the "local storage" of your device. The settings will be remembered for the next time you visit our online shop. You can change these settings at any time (fingerprint icon in the bottom left corner).
For more information on cookie lifetime and required essential cookies, please see the Privacy notice.
To view YouTube contents on this website, you need to consent to the transfer of data and storage of third-party cookies by YouTube (Google). This allows us to improve your user experience and to make our website better and more interesting. Without your consent, no data will be transferred to YouTube. However, you will also not be able to use the YouTube services on this website.
To view Vimeo contents on this website, you need to consent to the transfer of data and storage of third-party cookies by Vimeo.. This allows us to improve your user experience and to make our website better and more interesting. Without your consent, no data will be transferred to Vimeo. However, you will also not be able to use the Vimdeo services on this website.
To submit forms on this page, you need to consent to the transfer of data and storage of third-party cookies by Google. With your consent, reCAPTCHA, a Google service to avoid spam messages via contact forms, will be embedded. This service allows us to provide our customers with a safe way to contact us via online forms. At the same time, the service prevents spam bots from compromising our services. After you gave your permission, you might be asked to answer a security prompt to send the form. If you do not consent, unfortunately you cannot use the form. Please contact us in a different way.
To send data to sendinblue, you need to consent to the transfer of data and storage of third-party cookies by sendinblue. This allows us to improve your user experience and to make our website better and more interesting.
Dies ist ein Webanalysedienst.
Erhobene Daten: anonymisierte IP Adresse, Datum und Uhrzeit des Besuchs, Nutzungsdaten, Klickpfad, App-Aktualisierungen, Browser Informationen, Geräte-Informationen, JavaScript-Support, Besuchte Seiten, Referrer URL, Standort-Informationen, Kaufaktivität, Widget-Interaktionen
Analyse
Processing company:Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4,IE
Terms of use: LinkDies ist ein Webanalysedienst.
Erhobene Daten: anonymisierte IP Adresse, Datum uns Uhrzeit des Besuchs, Nutzungsdaten, Klickpfad, App-Aktualisierungen, Browser Informationen, Geräte-Informationen, JavaScript-Support, Besuchte Seiten, Referrer URL, Standort-Informationen, Kaufaktivität, Widget-Interaktionen
Analyse
Processing company:Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4,IE
Terms of use: LinkMit dem Google Ads Conversion Tracking können wir unseren Werbeerfolg im Google Werbenetzwerk messen. Wir schalten Werbung im Google Werbenetzwerk, damit unsere Angebote besser gefunden werden. Wir versuchen dabei Werbung so optimal wie möglich zu gestalten. Auch um Werbekosten so gering wie möglich zu halten. Dies spiegelt sich in unseren Preisen wieder ;)
Erhobene Daten: zufallsgenerierte USER-ID
Marketing
Processing company:Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4,IE
Terms of use: LinkWould you like to see these contents? Activate the desired contents for one session only or allow the website to remember these settings. Once you have given your consent, the third-party data can be loaded. For this, third-party cookies might be stored on your device. You can change these settings at any time (fingerprint icon in the bottom left corner). For further details, please see the Privacy notice.